Knowing Your Customer or Client

I have just recently got back from a charity trek in Vietnam where I was leading the expedition.  This was over 5 days in the north of the country around the mountain town of SaPa.  The scenery was stunning, the people were welcoming, the trekking challenging and the food sumptuous.  It was a great trip.

There were 14 of us in the group and there were a number of very strong characters which could have upset the balance of the group.  However, this was not the case.  I put this down to team members being flexible and honest, possessing a bucket load of humour and being determined.  I also put it down to understanding the make-up of your team members.  Chris Butler, from Outer Limits Explore, recently went through the Insights Discovery learning system with me which enabled me to understand my own behaviour, and that of others, and utilise that knowledge to benefit everyone.  It was an invaluable tool on the Vietnam trek, I would recommend it if you want to understand different people's behaviour styles in different circumstances - whether it be at work or play.